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RESERVATION POLICIES

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO, S.A. de C.V., with address in Holbox Island, Calle Paseo Kuka, 77310 Holbox, Q.R., in the United Mexican States, informs its guests of the reservation policy considering the following:

 

It is important that you know the terms and conditions of the same, as well as its privacy policy, to know the rights that you have as a guest, for which, you are asked to read both documents carefully.

 

The terms and conditions of this policy may change, so if this happens you will receive an alert or notification through your email, if it is provided.

 

If you have accepted a previous version of the terms and conditions, and do not agree with the modifications, you can notify SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. of your refusal through the site www.hotelcasabarbara.mx email recepcion@hotelcasabarbara.mx

 

In the same way, the continued use of our page and the services associated with it, is understood as consent to the modifications of the terms and conditions by the Users.

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S. A. de C.V. the provision of its services may be reserved, until you accept these general terms and conditions of use.

 

LAST UPDATED: July 15, 2020

 

GENERAL:

 

This contract expresses the terms and conditions applicable to the use of the services provided by SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. and the use of the website www.hotelcasabarbara.mx

 

Users of the Website accept and are subject to the terms and conditions that are incorporated into this document. If the user represents any legal person, it will be understood that the organization accepts the terms and conditions established herein.

Any person or organization that does not agree with the terms and conditions expressed herein, which are mandatory and binding, may not use the marketing services provided by SERVICIOS OPERATIVOS RUMBO AL TRÓPICO SA de CV through the Website www.hotelcasabarbara.mx

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. assumes that the user is aware of the legal capacity with which it is held. If there are users with legal or judicial disability, it will be understood that at the time of accepting the terms and conditions of this contract, they were authorized by their legal representative, the latter being responsible for any conduct of their client.

 

OF THE HOLDER

 

www.hotelcasabarbara.mx is a Website owned by SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A de C.V. company registered under Mexican law, whose domicile is located at:

 

Calle Paseo Kuka, 77310 Holbox, Q.R., Mexico, therefore, the use of its website is subject to the laws and authorities of the United Mexican States.

 

OF THE SERVICE OFFER

 

By accepting these terms and conditions, you acknowledge that the offer of services, unless otherwise agreed, is for the exclusive use of the user registered on the website www.hotelcasabarbara.mx and of no other person, company or entity, accepting that by carrying a reservation process has confirmed and consented to their scope.

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. Through its website, hosting offer and provision of services, the above requires by the conditions of the products offered that users register and fill out a form with sensitive data in accordance with these terms and conditions, which requires the user to their acceptance to be able to make purchases on the website and that takes their acceptance as the most effective consent that by right corresponds.

 

CONDITIONS OF USE OF WEBSITE

 

This Website must be used personally, only by persons of legal age, or of legal age for the purchase and legal consumption of alcohol in their country in accordance with the provisions of Mexican law and / or their country of residence, who necessarily must have a registration on the platform.

 

If fraudulent and / or malicious use and / or contrary to these Terms and Conditions are verified or suspected, www.hotelcasabarbara.mx will have the right to terminate the account and the relationship, terminate the accounts and even collaborate with the administrative or jurisdictional authorities to prosecute possible offenders.

 

Registration on the platform, presumes the consent of the user and finally must fill out a form that can collect the following information:

 

FULL NAME.

HOME.

EMAIL.

CELLULAR OR FIXED NUMBER WITH INTERNATIONAL PASSWORD.

SOCIAL MEDIA ACCOUNT.

CURRENT OFFICIAL IDENTIFICATION: (INE, IFE OR PASSPORT).

CURRENT CREDIT OR DEBIT CARD.

FISCAL DATA (in the case of requiring vouchers)

BANK DATA

 

The User authorizes SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. to use their personal data to carry out the verification queries thereof, inclusive, the user authorizes the System Administrator so that the personal data is shared with other databases necessary to carry out the verification of their personal data.

 

The use of this platform by minors is strictly prohibited without supervision of the registered owner user, in the same way, the use by third parties outside the account or similar is prohibited.

 

The user acknowledges that any damage, prejudice or legal consequence, derived from the transgression of these regulations, is the responsibility of the User of the platform and releases SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. of any claim of a civil, criminal, administrative nature or of any kind.

 

Likewise, the user is reminded that the use of this platform for illegal purposes, in contravention of the law or the terms and conditions, will be subject to legal responsibility and the corresponding authorities will be notified immediately.

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. is not responsible for the fact that the device you use to access the Website is not compatible and / or is no longer compatible with the Website.

 

The use of this Website may be conditioned by other platforms developed by third parties, such as iOS, Android or similar that are independent of this contract, and of which, there is no direct relationship in the terms thereof and that are viewable in the intellectual property notice.

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. undertakes to make its best efforts to keep the Website in service, as well as to give it due maintenance in an ordinary way, in order to give the user a quick, safe and simple navigation. Therefore, it will make its best efforts so that the maintenance services required by the Website are carried out at times that cause the least possible impact on navigation; In the event that maintenance is scheduled, SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. you can notify it on your website; However, in the event that maintenance must be performed in an extraordinary way, the user acknowledges that SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. will not be responsible for interruptions to access that are generated on the Website.

The user acknowledges that SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. will not be responsible for any damage, loss or loss caused by failures in the system, in the server or in the Internet connection. SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. nor will it be responsible for any virus, malware, badware, malicious code, malicious software, malicious software that could affect, damage, deconfigure, eliminate any type of information or software, among others and / or infect the user's equipment as a result of access , use or examination of your website.

 

The user may not impute any responsibility or demand payment for damages resulting from technical difficulties or failures in the systems or on the Internet. SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. cannot guarantee continued or uninterrupted access and use of the Website. The system may eventually be unavailable due to technical difficulties or Internet failures, or due to any other circumstance beyond SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V .; In such cases, an attempt will be made to restore it as quickly as possible without, for this reason, any type of responsibility being attributed to it, or any reservation process with a preferential rate being lost.

 

The User can consult these terms and conditions at any time on the website www.hotelcasabarbara.mx

 

CHANGES AND CANCELLATIONS POLICY

 

The purchases made at www.hotelcasabarbara.mx, set their prices according to the holiday seasons.

When you make your reservation, it is essential that you verify the validity of it, that your data is correct and the availability with our staff through our contact numbers at reservas@hotelcasabarbara.mx or WhatsApp numbers: +52 1 ( 984) 157 4913 and / or Telephone: +52 (984) 875-2302.

 

If you make reservations through companies that provide Booking or similar services, you must confirm with them the validity of the same and our company is not responsible for discrepancies with said companies, except in exceptional cases.

 

When you reserve, you are aware of the value of the rate that you have acquired and may not be subject to a return or refund in the case of requesting it for this reason, remember that the values ​​of the same may change depending on the holiday season you choose and a Once it is accepted, it will not be subject to modifications. The seasons considered for 2020 are:

 

Low season 2020: period from February 4 to 20, from February 26 to June 30, from September 1 to 12, from September 17 to October 31, from November 4 to 14 and from November 19 to December 24, 2020.

 

Mid-season 2020: period from February 21 to 25, April 13 to 19, June 1 to August 31, September 13 to 16, November 1 to 3 and November 15 to 18.

 

High season 2020: those that result from the exception of the previous dates.

 

You may be subject to charges and pre-charges at the time of making a reservation, which is why you must provide bank details and information considered sensitive, if you have questions about the security and handling of your information, visit our website www.hotelcasabarbara .mx / privacy policy

 

The amount of one night will be charged as a deposit. If you request a refund and your reserved rate is applied, please note that due to the current situation, it can be processed in 45 (forty-five) days or more. We will handle each request in the order in which they are received.

 

During mid and low season, the hotel reservation may be canceled without any type of penalty, with up to 14 (fourteen) days before the arrival date, with less than 14 (fourteen) days a minimum value of one night will be charged according to the rate of your reservation;

 

In case of No show, one night will be charged.

 

During the high season you can cancel without penalty up to 30 (thirty) days before the arrival date, with less than 30 (thirty) days one night will be charged; and in case of No show, the entire reservation will be charged.

 

For guests traveling from high-risk areas listed according to updates from the Centers for Disease Control and Prevention (CDC), we will allow you to reschedule your hotel reservation up to 3 (three) times, within a period of one year from the date the reservation was made.

 

OFFERS PROMOTIONS AND DISCOUNTS

 

On occasions, there will be various offers, promotions and / or discounts available to the user on the Website. The operations or transactions derived from said promotions or discounts will be subject to the specific terms, conditions and validity that are issued for each case on the Website.

 

Regardless of the foregoing, the promotions or discounts that SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. issued on the Website, will be subject at all times to the following conditions:

 

Whenever the promotion requires it, the user must accredit to SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. have the codes, keys and / or coupons necessary to make the corresponding promotion valid; and in the event that any promotion covers products or services marketed by third parties unrelated to SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V., it will be understood that it has carried out corresponding agreements with the corresponding legal entities and transfers its responsibility to them.

 

TAX RECEIPTS

 

Users will be able to obtain the tax receipts for the service through the billing website, by entering the website, for which they must provide the tax data of the company name or their registration of taxpayers as individuals and / or legal entities.

 

To process any clarification, return, change or request the billing of your order, the user must contact SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. Through the means of communication indicated in the previous section.

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. reserves from this moment the right to prosecute any fraudulent behavior displayed by the user before the corresponding authority.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY.

 

The source code, programs, databases, files and, in general, all those functionalities that make up the Website are protected by copyright (whose owner is SERVICIOS OPERATIVOS RUMBO AL TRÓPICO SA DE CV), as well as by legal institutions that allow accumulated protection, therefore, SERVICIOS OPERATIVOS RUMBO AL TRÓPICO SA DE C.V. is fully empowered to request that those persons who (i) make partial or total copies of the Website without the corresponding authorization or license, (ii) create derivative versions of the Website (iii) translate the content of the Site into another language Web; (iv) use the Website to develop any software or other materials based on it; (v) carry out conduct sanctioned by the Federal Copyright Law and its regulations, as well as by related national and international provisions. Anyone caught engaging in conduct that violates the intellectual property rights of SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. It will be sanctioned in terms of the legislation on intellectual property, without prejudice to the actions that proceed by criminal or civil means.

 

In the same way, the unauthorized exploitation of the industrial property rights that appear on the Website, such as trademarks registered or in the process of registration, commercial notices, domain names and other legal institutions related to industrial property is prohibited. SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. has exclusive rights over some brands and logos contained on the Website. Likewise, SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. You have the authorization to reproduce the brands and logos of third parties that are included in it for promotional or informational purposes.

 

In the event that a visitor or user considers that their intellectual or industrial property rights are being violated by the files, materials published or stored, or by any functionality of the Website, they must expressly request the cessation of the behaviors considered as infringing of their intellectual or industrial property rights. The request must be sent through any of the means of communication indicated in this document. The requests in question will not be considered as reliable evidence of the alleged violation of intellectual or industrial property rights.

 

DATA PROTECTION AND PRIVACY NOTICE.

 

The personal data that Users come to provide are protected by the Law on Protection of Data Held by Private Parties, to know this information in detail, you can consult the privacy notice available on the Website.

 

The information and personal data made available to SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V., are included in a database and electronic information, which is used for the classification, use, safeguarding and protection of personal data of individuals and legal entities linked to SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V.

 

The procedure for exercising the rights of access, rectification, cancellation and opposition (ARCO rights) is established in the privacy notice of SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V.

 

Likewise, if you make SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. Sensitive personal data, you must complete the form to collect personal data available to SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. In the event of omission to the foregoing, the declaration of conformity in the corresponding section of the filling out of forms or information on the site will constitute an unequivocal sign of your consent for the treatment of the data that keep this character.

WEBSITE SECURITY.

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. It will undertake at all times all the measures at its disposal to guarantee the security of the information shared through the Website, as well as the operations or transactions carried out through it. In a non-limiting way, it is pointed out that the Website has the current security certificates.

 

LIMITATION OF LIABILITIES

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. is a digital platform and is not responsible for the vehicles that the user rents or uses for consultation, likewise, it is not responsible in any of the following cases:

 

The inability to access the platform due to lack of mobile phone data, network signal, Wi-Fi or similar, since they depend on an external provider.

Lack of accessibility to the means of updating the Website.

Viruses or malware that affect the normal use of the platform.

Failures in the electrical service that prevent the use of the platform.

 

NOTIFICATIONS

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. will notify the User; through, one or any of the means listed below:

 

Through the Website.

Email.

The WhatsApp application.

 

In the same way, the user may contact the service center of SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. Through the Website or the telephone numbers published on the website.

 

In the event that the user is not satisfied with the way in which the goods are offered, they may contact the personnel of the System Administrator, who may offer assistance through the telephone numbers that for this purpose are published from time to time on the Website. or on the Website.

 

ASSIGNMENTS

 

Users may not partially or totally assign their rights and obligations contained in the terms and conditions of the service without the express consent of an authorized representative of SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V.

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. You may transfer the information and the platform that comprises this service, without the need to obtain the prior consent of the user, this in accordance with its privacy policy.

 

It will not be considered a transfer of information or service, when there is a requirement by a governmental authority, to provide information about one or more of its Users, provided that there is legal notification of said requirement.

 

NULLITY AND NON-EXISTENCE.

 

If any provision of this Contract is prohibited by any applicable law or is declared null or unenforceable in the jurisdiction of Mexico City by commercial means, said provision will be considered null to the extent that it is prohibited or unenforceable but will not affect , will modify or give rise to the nullity of the rest of the provisions of this Contract or the enforceability of them.

 

ENTIRE AGREEMENT.

 

This Contract, together with the forms contained in the Website, constitutes the entire agreement of the parties with respect to the matters set forth therein and renders without effect any written or verbal contract entered into by the parties independently or in contravention of this document.

 

APPLICABLE LAWS AND JURISDICTION

 

Any controversy between users and the platform must be subject to the latest version of the terms and conditions published.

These terms and conditions of use and the legal relationship between SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. and its users, will be governed and interpreted exclusively in accordance with the laws and local courts of Mexico City in the commercial way, being non-extendable for any reason.

 

DOUBTS AND COMMENTS ABOUT THIS CONTRACT.

 

For any questions or comments in relation to these terms and conditions, SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. makes available to you through the Website and this document, the contact information where you can clarify your doubts and submit your comments, either through electronic means, or personally.

RESERVACIONES

Calle Palomino S/N, entre Paseo Kuka y Hernán Cortes, Isla de Holbox, 77310, Quintana Roo, México

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2021 All rights reserved for Servicios Operativos Rumbo al Tropico S.A. de C.V.